I Have Time To Listen Your Life Matters Pin Suicide Awareness

No Return / No Refund Policy

Effective Date: 09/01/2025

Thank you for your purchase from Prep Smart Solution. We take pride in providing high-quality products and resources designed to meet your needs. Due to the nature of our products, all sales are final.

No Returns

We do not accept returns for any reason, including:

• Change of mind or personal preference

• Incorrect size, color, or style ordered

• Digital product downloads

• Awareness items, custom orders, or personalized products

No Refunds

We do not issue refunds under any circumstances once an order has been placed, except in the case of defective or damaged items upon arrival.

Defective or Damaged Items

If your order arrives defective or damaged:

• Contact us within 3 business days of receiving your order.

• Provide your order number, a description of the issue, and clear photos of the defect or damage.

• We will review your claim and, if approved, send a replacement at no additional cost.

Digital Products

Due to the instant access nature of our digital products, all sales of digital items are final and non-refundable.

By completing your purchase, you agree to this policy.

If you have any questions before ordering, please contact us at: info@prepsmartsolution.com

Prep Smart Solution Shipping Policy

Effective Date: 09/01/2025

Order Processing

• Orders are processed within 2–4 business days (Monday–Friday, excluding holidays) after payment is received.
• Custom or made-to-order items may require additional processing time, which will be noted in the product description.

Shipping Methods & Delivery Times

We ship orders via USPS, UPS, or FedEx. Delivery times vary by location and selected shipping method:

• Standard Shipping (U.S.): 3–7 business days
• Expedited Shipping (U.S.): 2–3 business days
• International Shipping: Delivery times vary depending on destination and customs clearance (average 7–21 business days).

Note: Delivery times are estimates and may be affected by carrier delays, weather, or customs processing.

Shipping Rates

• Rates are calculated at checkout based on package weight, size, and destination.
• Free shipping promotions (if offered) will be clearly stated on product pages or at checkout.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

Incorrect Addresses & Delivery Issues

• Please double-check your shipping address at checkout. Prep Smart Solution is not responsible for orders delayed or lost due to incorrect addresses provided by the customer.
• If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for additional shipping costs to resend it.

Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 5 business days of the marked delivery date.
• Provide your order number, photos of the damage (if applicable), and any other requested details.
• We will work with you to replace the item or file a claim with the carrier.

International Orders

• International customers are responsible for any customs duties, taxes, or fees applied by their country.
• We are not responsible for delays due to customs.

Questions?

For any shipping-related inquiries, please email us at info@prepsmartsolution.com